The debate over competitive electricity markets often focuses on one statistic: how many residential customers have switched suppliers. In many states, the answer is…
Virtual power plants are being added for real-time dispatch by the Electric Reliability Council of Texas (ERCOT) at such a rate that the grid operator is expanding an…
REP complaints comprise 61% of the total volume of complaints related to electric service. The five REPs receiving the most complaints in January accounted for…
On March 4, 2026, FCC Chairman Brendan Carr announced in a press release that the Commission will be voting this month on proposals regarding the use of offshore call…
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the…
In recent decisions some courts have held that text or SMS messages are not telephone calls. These decisions have relied upon several prior interpretations and…
In today’s regulatory environment, “wrong number” is no longer a minor operational issue, it has become a litigation trigger. Across the Energy marketplace, we continue…
The large electricity distribution companies in Massachusetts are expected to issue requests for proposals (RFPs) to build and manage a data repository of customers for…
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
PJM seeks FERC’s approval of proposed changes to its retail behind-the-meter generation rules that among other objectives aims to facilitate collocating generating…
