FCC Proposes Call Center Onshoring and English Proficiency Requirements
On March 4, 2026, FCC Chairman Brendan Carr announced in a press release that the Commission will be voting this month on proposals regarding the use of offshore call…
News Stories: Featured Articles
March 6, 2026
March 5, 2026
Texas Court Orders REP to Remove Switch Hold While PUC Case Is Pending
A Texas district court has ordered a retail electric provider to remove a switch-hold from a customer’s ESI ID—even though the dispute is already pending before the…
Text Messages May Not Be Phone Calls After All?
In recent decisions some courts have held that text or SMS messages are not telephone calls. These decisions have relied upon several prior interpretations and…
March 3, 2026
Reassigned Numbers
In today’s regulatory environment, “wrong number” is no longer a minor operational issue, it has become a litigation trigger. Across the Energy marketplace, we continue…
March 2, 2026
Massachusetts Data-sharing May Occur in 2026
The large electricity distribution companies in Massachusetts are expected to issue requests for proposals (RFPs) to build and manage a data repository of customers for…
February 27, 2026
How to Respond to a PUC-Provided Customer Complaint
There are basic steps that Energy Suppliers and Brokers should take when responding to a PUC-provided customer complaint. Carefully read the PUC Customer Complaint…
February 26, 2026
PJM’s Proposes Behind-the-meter Generation Rules
PJM seeks FERC’s approval of proposed changes to its retail behind-the-meter generation rules that among other objectives aims to facilitate collocating generating…
February 24, 2026
Considering Outsourcing Key Marketing or Sales Functions?
It’s not uncommon for retail energy suppliers to outsource essential retail energy functions, such as billing, customer service, sales and marketing. Some companies…
February 23, 2026
Data Centers Support Grid But Unexpected Trips Could Hurt
Data centers received plaudits in recent winter storm Fern both for their ability to provide backup power and for voluntary ramp-downs. Greater industry concern is being…
Marketing Metrics – It’s More Than Just Sales
For most sales managers, the daily emphasis is on making the numbers and doing it cost effectively. What’s the number of contacts, presentations, and sales per…
