Dockets at a Glance
Formal Complaint Of Messele Kelel Against Express Energy
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Texas | Billing | Electric | Express Energy | Formal Complaint | REP
PUC Informs Another Formal Complainant of Alternative Complaint Options
On March 27, 2026, the Public Utility of Texas (PUCT) issued an order requiring a response from complainant Mr. Kelel to select between two complaint optio
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Customer Does Not Need to be a Current Customer for the Commission to have Jurisdiction Over Customer Complaint
The Public Utilities Commission of Texas issued an Interim Order in the customer complaint case against Express Energy, ruling that “[t]here is no Commissi
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Texas | Customer Complaint | Oncor | REP | Utility
TEAM Files Amicus Letter Highlighting Unique Statutory Difference Between Monopoly & Competitive REP Complaints – Complainant Responds
The Texas REP Coalition, in an amicus filing, asked the Texas PUC to not apply recent precedent governing the dismissal (and non-dismissal) of complaints a
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New Customer Complaint Threshold Emerges – If Complaint Alleges A Violation Of A Rule/Statute PUC Should Make Finding As To Whether The Violation Occurred Even If Remedy Can No Longer Be Granted
This Texas customer complaint matter revolves around a formal residential customer complaint against a Retail Electric Provider (REP) for allegedly not hon
